AI-Powered Sales Virtual Assistant Chatbot

Conversational AI bots can help businesses generate leads by engaging with potential customers and collecting their contact information. These bots can initiate conversations with users, ask qualifying questions, and encourage users to sign up for newsletters, demos, or consultations. For example, a real estate company can use a chatbot to ask users about their housing preferences and then schedule a tour of properties that fit their criteria.

Sending product recommendations does not just engage customers but also increases the chances of sales. Businesses can send product recommendations to customers based on their preferences/browsing activities across product pages using AI sales chatbots. Sales chat bots can send them reminders about the items left in the cart.

Top Conversational AI and Chatbot Use Cases in eCommerce

It helps you proactively generate leads on websites, Facebook Messenger, WhatsApp, etc, and provides chatbot templates to help you get started. Designing and building sales chatbots is normally a relatively straightforward process. The flow of the chatbot is normally scripted and well defined and the goals of the interaction are normally clear. This is the point where a sales team fails to increase customer satisfaction in the online store. Human agents cannot respond immediately to their customers’ questions, but chatbots can. This chatbot can directly engage the customers in their respective channels.

• Artificial intelligence-powered chatbots and rule-based bots are the two types of chatbots.
• Rep integrates seamlessly with Shopify apps (Gorgias, Klaviyo, Postscript, Attentive, etc.).
• Use all the power of Cliengo’s

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• Drift’s AI Chatbot qualifies your site visitors, identifies which sales rep they should speak with and then books a meeting.

It’s more likely that in the next few years interactive bots will be used to assist consumers with simpler transactions through WhatsApp, Facebook Messenger, APIs and your website chatbot. For example, if a chatbot asks what a customer’s favourite colour is and they respond with “blue,” the bot can ask the customer what their favourite shade of blue is. I’d be more likely to do my online shopping on a website that remembers my personal details rather than one with only static product recommendations. Chatbots can take care of all the menial details that often slow down a human conversation or make a checkout feel clunky. Businesses and customers alike will benefit from conversational eCommerce.

Deliver Best Conversational Experience

But why wait until the potential customer is about to leave when you can prevent the abandoned cart way earlier than that? Sales chatbots provide real-time assistance for visitors in choosing the right products, answering support questions, explaining different costs, and providing discounts. This improves the shopping experience and motivates shoppers to complete their checkout. Build chatbots to support your sales team and automate common sales objectives.

These insights help you better understand a lead’s level of interest in your product or service, as well as how they’re evaluating (or re-evaluating) your organization. For example, your buyer intent data can show that a lead viewed your page on G2 as well as a specific competitor’s. This reveals who they’re evaluating you against, which can inform how your reps approach that lead. Yes, chatbots play a vital role in qualifying leads in B2B websites, like scheduling appointments and asking them to lead qualifying questions in the conversation. Humans cannot learn every conversation with your potential customer and identify the pattern, but chatbots can do that effectively. Chatbots are not only beneficial for B2C eCommerce sites but they play a vital role in B2B business sites.

Better Lead Generation and Lead Qualification

Traditional lead generation methods often involve manual outreach and generic messaging, which can be time-consuming and less effective. With ChatGPT, businesses can automate their communication processes and deliver tailored messages to a large number of potential leads. Ensure that the chatbot you are investing in can capture leads from other communication channels, such as Facebook, Twitter, Whatsapp, etc. which are largely used worldwide. This can help you understand your customers’ behavior, interests, and improve your sales and marketing strategies for better customer support experience.

Growing your self-service channel is easy and it does not require months  of development. Once you notice the repeating conversation pattern, a skill that will handle it automatically can be built in days or even hours and deployed immediately. Build feature-rich conversations and integrate it to your business frameworks easily with zero coding or technical background required. After having worked for a while, the chatbot had collected tons of valuable data.

If customer support is a priority, look for one with extensive troubleshooting capabilities. It’s essential to select a chatbot that meets your unique sales needs. A valuable chatbot for sales should integrate seamlessly with your existing systems and software. It should effortlessly connect with your CRM system, email marketing tools, e-commerce platforms, and any other essential applications your sales team relies on. With Chatling, you can boost sales with the power of generative AI and rule-based triggers and actions. Chatbots can target customers based on behavior, provide personalized responses and recommendations, and offer discounts or special offers.

Upgrade to Basic ($49/month) for 2,000 chats, or choose Starter ($99/month) for 5,000 chats. The first thing you need to do is figure out what makes someone a potential customer. Ask them questions, present your product and communicate your advantages to filter and detect if they match your customer profile. We believe in their platform and its ability to drive value for small to medium-sized businesses. That said, the potential to extend the web shop experience with automated touchpoints is only limited by our perception of what they can impact.

Frequently asked questions

A user-friendly interface and intuitive drag-and-drop functionality simplify the process of creating chatbots, ensuring accessibility and ease of use for everyone. With Chatling, you gain complete visibility into customer conversations, gaining valuable insights into their needs and the chatbot’s performance. Setting up Chatling is a breeze—no coding or manual triggers are needed. Simply provide your data sources, and Chatling will autonomously train itself, ensuring your customers receive instant and accurate support. Enable visitors to call you directly from the chat widget and answer their questions right away. Unfortunately, sometimes the sales chatbot functionalities are quite different in reality.

Diversify your lead generation strategy and improve sales efficiency without increasing headcount. Use a smart chatbot to create sales opportunities and drive the efforts of your sales team forward. You can also align Drift Meetings to have a meeting with the customer once the conversation is over. The tool’s reporting capabilities generate reports that can help you take business decisions for further improvement. You can even automate tickets, and integrate with ProProfs HelpDesk and ProProfs Knowledge Base to share help articles. The tool lets you build easy conversational flows using its drag-and-drop editor.

A chatbot submits and processes information before a sale is complete.

Publish your chatbot on your leads favourite channels with our easy one-click integrations. Improve customer satisfaction since it’s easier to reach you and your chatbot is quick to respond. Generate leads and improve your conversion rate with an AI-powered chatbot. Chatbots work alongside other workflow automations to eliminate manual and repetitive tasks in your workflow. Many include customizable templates or a drag-and-drop chatbot builder to get you started. Put some research into creating effective responses so your chatbot can provide the customer with a good experience.

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