Chatbots for Education Use Cases & Benefits

If your educational institution is considering adopting an AI chatbot, why not schedule a demo or get in touch with our experts at Freshchat? They can answer any questions you have and guide you through the process of deploying the best-in-class educational chatbot and ensuring you use it to its full potential. Being an indispensable support at every step of the training cycle, AI guarantees an optimal and unforgettable experience, both for students as well as for teachers and administrators, facilitating their work thanks to automation. A chatbot for the education sector can be proactive and assist the user during the information and enrollment process, guiding them through the most frequently asked questions related to the course they are interested in. AI chatbots, such as ZenoChat and Bing AI with web search features, can increase your productivity by facilitating your research process. Instead of spending your days researching academic websites, you can ask AI chatbots to scan scholarly data for you and list the resources you need.

The learning process can be performed through a Facebook messenger bot which trains and quizzes employees. It is designed with microlearning approach in mind – small chunks of information for brief attention spans. The bot can adapt messages to individual employees and boasts a 98% engagement rate. When it comes to education, there are more than just students and teachers to consider. Administrators can also greatly benefit from the use of smart chatbots to assist in a variety of automated tasks. These real-life AI chatbot implementations showcase the transformative impact of AI chatbots in the education sector, from aiding career choices to enhancing administrative tasks.

Why does every university need a smart college chatbot?

Informed consent in plain language should be addressed prior to the use of chatbots and is currently a concern for the Canadian government (CBC News, 2023). Students and teachers should be educated on the accuracy of the text produced by chatbots and always fact-check the information produced by them. It is expected that as these models become more widely available for commercial use, research on the benefits of their use will also increase. Because chatbots using LLMs have vastly more capabilities than their traditional counterparts, it is expected that there are additional benefits not currently identified in the literature.

PR is the perception that adopting a technology, despite having benefits, may also have negative outcomes. As the PR increases when using a technology, the intention to use that technology will decrease (Venkatesh & Bala, 2008). Privacy (Chatterjee & Bhattacharjee, 2020) and security of personal information (Merelo et al., 2022) are both concerns raised by educators. Several teachers are concerned that students will misuse chatbots to plagiarize work (Dehouche, 2021; O’Connor, 2023; Stokel-Walker, 2022; Westfall, 2023).

All three authors collaborated on the selection of the final paper collection and contributed to crafting the conclusion. The comprehensive list of included studies, along with relevant data extracted from these studies, is available from the corresponding author upon request.

Benefits of Machine Learning Chatbots in Education

However, after OpenAI clarified the data privacy issues with Italian data protection authority, ChatGPT returned to Italy. To avoid cheating on school homework and assignments, ChatGPT was also blocked in all New York school devices and networks so that students and teachers could no longer access it (Elsen-Rooney, 2023; Li et al., 2023). These examples highlight the lack of readiness to embrace recently developed AI tools. There are numerous concerns that must be addressed in order to gain broader acceptance and understanding.

Sex education is taught in public schools on topics ranging from abstinence and reproduction to sexual orientation and sexually transmitted diseases. Schools and universities have two important factors other than their three bases, i.e. Learning requires engagement and the fact is that students these days are more accustomed to engaging through social media and instant messaging channels than anything else. They use these platforms to communicate, research topics, and find help with their assignments. Understanding student sentiments during and after the sessions is very important for teachers. If students end up being confused and unclear about the topic, all the efforts made by the teachers go in vain.

ChatGPT’s rival Google Bard chatbot, developed by Google AI, was first announced in May 2023. Both Google Bard and ChatGPT are sizable language model chatbots that undergo training on extensive datasets of text and code. They possess the ability to generate text, create diverse creative content, and provide informative answers to questions, although their accuracy may not always be perfect. The key difference is that Google Bard is trained on a dataset that includes text from the internet, while ChatGPT is trained on a dataset that includes text from books and articles. This means that Google Bard is more likely to be up-to-date on current events, while ChatGPT is more likely to be accurate in its responses to factual questions (AlZubi et al., 2022; Rahaman et al., 2023; Rudolph et al., 2023).

Education chatbot templates

It is the job of the educator to provide the best learning experience to each learner. However, teachers may feel uncomfortable adopting new technologies in the classroom (Tallvid, 2016; Zimmerman, 2006). In addition, this chapter outlines the potential barriers teachers may face if choosing to adopt chatbots and provides recommendations to help facilitate successful chatbot integration. Yellow.ai is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience.

The latest chatbot models have showcased remarkable capabilities in natural language processing and generation. Additional research is required to investigate the role and potential of these newer chatbots in the field of education. Therefore, our paper focuses on reviewing and discussing the findings of these new-generation chatbots’ use in education, including their benefits and challenges from the perspectives of both educators and students. As the educational landscape continues to evolve, the rise of AI-powered chatbots emerges as a promising solution to effectively address some of these issues.

AI chatbots in education can help engage with prospective students by focusing on intent and engagement. This is true right from the point of admission and is accomplished by personalizing their learning chatbot for education and gathering important feedback and other data to improve services further. Advancements in AI, NLP, and machine learning have empowered chatbots with the ability to engage in dialogue with students.

How do AI chatbots enhance the learning experience?

This is a chatbot template that provides information on facilities, accolades, and the admission process of an educational institution. The bot even guided students in creating social media posts and helped them pick hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%.

Chatbots also help digitalise the enrolment process and make communication between students and universities way less complicated. Chatbots collect student data during enrolment processes and keep updating their profiles as the data increases. Through chatbot technology it is easier to collect and store student information to use it as and when required. Institutes no longer have to constantly summon students for their details every single time something needs to be updated.

We have a variety of prompts to help you lesson plan and do administrative tasks with GenAI chatbots like ChatGPT, Claude, Bard, and Perplexity. Instead of absorbing information from the entire internet to train its artificially intelligent brain, Stretch is only learning on materials that have been developed or vetted by ISTE and ASCD. Eventually, the tool may include information from other education and tech organizations that ISTE partners with. Chatbots can improve onboarding giving your new staff instant and direct solutions to a challenge when they encounter it, especially in those first few weeks. The employee can, therefore, go on sharpening the queries while the chatbot progressively refines the answers. In this way, the new staff member does not have to wait for answers, building a solid onboarding foundation for each employee.

A chatbot allows students to register for open days or get information from an open day. The chatbot can also provide information about job futures that will help bridge the gap between educational outcomes and the needs of the job market. School Admissions Bot is designed to help you answer admission questions faster.

They can act as virtual tutors, providing personalized learning paths and assisting students with queries on academic subjects. Additionally, chatbots streamline administrative tasks, such as admissions and enrollment processes, automating repetitive tasks and reducing response times for improved efficiency. With the integration of Conversational AI and Generative AI, chatbots enhance communication, offer 24/7 support, and cater to the unique needs of each student. The integration of artificial intelligence (AI) chatbots in education has the potential to revolutionize how students learn and interact with information. One significant advantage of AI chatbots in education is their ability to provide personalized and engaging learning experiences. By tailoring their interactions to individual students’ needs and preferences, chatbots offer customized feedback and instructional support, ultimately enhancing student engagement and information retention.

Delving into our first use case, ‘Personalized Virtual Tutoring with bots,’ we highlight how bots are transforming the student-tutor relationship and the overall tutoring process, making it more personalized, accessible, and engaging. Addressing support channels available for bot users is crucial since, regardless of an AI chatbot’s advanced capabilities, there could be instances where users may encounter issues or difficulties while interacting with the chatbot. Moreover, bots’ immediate doubt resolution and personalized attention maintain an engaging and adaptive learning atmosphere for students. Moreover, the AI chatbot maintains a sequential learning track, ensuring students have successfully mastered the previous content before moving on to the next.

More recently, in 2016, Facebook opened its Messenger platform for chatbot development, allowing businesses to create AI-powered conversational agents to interact with users. This led to an explosion of chatbots on the platform, enabling tasks like customer support, news delivery, and e-commerce (Holotescu, 2016). Google Duplex, introduced in May 2018, was able to make phone calls and carry out conversations on behalf of users. It showcased the potential of chatbots to handle complex, real-time interactions in a human-like manner (Dinh & Thai, 2018; Kietzmann et al., 2018). This study focuses on using chatbots as a learning assistant from an educational perspective by comparing the educational implications with a traditional classroom.

Enhanced student engagement through chatbot interactions

Their interactive and conversational nature enhances student engagement and motivation, making learning more enjoyable and personalized. Also, AI chatbots contribute to skills development by suggesting syntactic and grammatical corrections to enhance writing skills, providing problem-solving guidance, and facilitating group discussions and debates with real-time feedback. Overall, students appreciate the capabilities of AI chatbots and find them helpful for their studies and skill development, recognizing that they complement human intelligence rather than replace it. As technology continues to advance, AI-powered educational chatbots are expected to become more sophisticated, providing accurate information and offering even more individualized and engaging learning experiences. They are anticipated to engage with humans using voice recognition, comprehend human emotions, and navigate social interactions.

And because data is constantly collected along the way, the chatbot can identify the skills students need to work on to increase their score and will suggest practicing the skill again. Students do not need to contact their teachers and wait a few hours for the information. They can send a message directly to an educational AI chatbot and get real-time scaffolded support with instruction and continuous assessment.

So, many e-learning platforms are using chatbots to instantly share students’ course-related doubts and queries with their respected teachers and resolve the problems at the earliest. This way students get a free environment to come forward and get a clearer view. AI chatbot for education handles the task and plans the course schedule according to the time slot of both the students and the teachers. It gathers all the relevant information and plans the course accordingly to support timely completion and regular interactions. It adapts to the individual learning styles and pace of students, providing tailored content and recommendations.

Furthermore, as there is a triangulated relationship between these outcomes, the author speculates that these outcomes were justified, especially with the small sample size used, as Rosenstein (2019) explained. This optimizes resource allocation and allows teachers to focus on more meaningful aspects of education. The combined effect of cost savings and workload reduction underscores the invaluable role of chatbots in enhancing both the efficiency and well-being of educational institutions. Examples include Georgia Tech’s adaptive learning platform and Stanford’s Artificial Intelligence Lab. Conversational AI is also making its mark, with chatbots becoming commonplace on online platforms to create interactive and engaging learning experiences. When a teacher has a bunch of students to teach, answering repetitive questions about lesson plans, classes, and schedules is tiring and time-consuming.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Admitting hundreds of students with varied fee structures, course details, and specializations can be a task for administrators. Also, with so many variations, there is a scope for human error in the admission process. From teachers to syllabus, admissions to hygiene, schools can collect information on all the aspects and become champions in their sector.

• Lapina (2020) added that problem-based learning and solving complex problems could improve the need for cognition.
• In 2011 Apple introduced Siri as a voice-activated personal assistant for its iPhone (Aron, 2011).
• It has compressed the wealth of information to search bars, doing away with the need to sit in libraries devouring over volumes of hardcover books.
• They then provide prospects with all required information on the institution and help ease the processes by answering all queries and easing up legacy processes.

So you can get a quick glance on where users came from and when they interacted with the chatbot. If, for example, attendance is automated, and a student is recorded as absent, chatbots could be tasked with sending any notes or audio files of lectures to keep them up to speed during their absenteeism. In our review process, we carefully adhered to the inclusion and exclusion criteria specified in Table 2.

Therefore, this section outlines the benefits of traditional chatbot use in education. They build their chatbot with Engati which helped them answer 79% of all queries, passing only the complex ones to live chat agents. This helped Podar reduce their resolution time by 89% and convert 31% of users into MQLs.

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Moreover, the chatbot, being operational 24/7, can readily assist students whenever they require academic help, irrespective of time or place. Therefore, the readily available support channels ensure that users have a reliable backup in case of any hindrances, thereby ensuring a smooth and consistent user experience. Considering this section, platforms or channels where chatbot dialogues take place play a significant role in creating a user-friendly, intuitive, and accessible interface for users to interact with the chatbot.

This personalization ensures that students engage with material that is most relevant and challenging to them. PEU is the degree to which an individual feels like a technology is easy to use (Davis et al., 1989). As PEU increases, the intention to use chatbots by teachers and administrators (Pillai et al., 2023) and post-graduate students increases (Mohd Rahim et al., 2022).

Historically, educators viewed their interactions with chatbots negatively, citing that the responses from chatbots were rigid and unoriginal (Kim & Kim, 2022), only capable of answering simple questions (Cunningham-Nelson et al., 2019). These FAQ-type chatbots are commonly used for automating customer service processes like booking a car service appointment or receiving help from a phone service provider. Alternatively, ChatGPT is powered by the large language models (LLMs), GPT-3.5, and GPT-4 (OpenAI, 2023b). LLMs are AI models trained using large quantities of text, generating comprehensive human-like text, unlike previous chatbot iterations (Birhane et al., 2023). Scientific studies find that both student engagement and learners’ personality impact students’ online learning experience and outcomes.

Unfortunately, despite how important the educational sector is, it’s frequently plagued by lack of funds, resources, and qualified teachers, among other things. Integrate a student chatbot with your listings database, CRM and more to automate data collection and communication across students in a highly effective and engaging way. Real-world cases, virtual tutoring, teacher assistance, and streamlining admissions make education more personalized, engaging, and accessible. The UK Cabinet Office, in collaboration with GreenShoot Labs, has launched the Ask Jasmine project, an innovative AI chatbot to support young adult career development education. As a step forward, it’s time we deep dive into the practical implementations of AI chatbots in real-life situations.

So imagine a world where a student can ask a question to a chatbot that will support them with any problem and guide them through assignments and the complicated systems of a university. Ammar has extensive experience in the software development process and is passionate about using technology to make a better world. Belitsoft company has been able to provide senior developers with the skills to support back

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It takes into account their interaction with peers and assesses their progress as well. ITalk2Learn chatbots have harnessed advanced speech recognition capabilities, making it easier for them to interact and speak with students. The speech recognition abilities help them identify behavior patterns among students towards learning and how effectively they can absorb this knowledge. In terms of application, chatbots are primarily used in education to teach various subjects, including but not limited to mathematics, computer science, foreign languages, and engineering. While many chatbots follow predetermined conversational paths, some employ personalized learning approaches tailored to individual student needs, incorporating experiential and collaborative learning principles. Challenges in chatbot development include insufficient training datasets, a lack of emphasis on usability heuristics, ethical concerns, evaluation methods, user attitudes, programming complexities, and data integration issues.

Moreover, both classes were also managed through the institution’s learning management system to distribute notes, attendance, and submission of assignments. Three categories of research gaps were identified from empirical findings (i) learning outcomes, (ii) design issues, and (iii) assessment and testing issues. EC studies have primarily focused on language learning, programming, and health courses, implying that EC application and the investigation of learning outcomes have not been investigated in various educational domains and levels of education. Chatbots contribute to the organization by responding to student inquiries related to recruitment processes.

In conclusion, chatbots have many use cases in education, from providing personalized learning experiences to offering mental health support. By leveraging chatbot technology, educators can improve the quality of education, reduce workload, and provide students with the support they need to succeed. As chatbot technology continues to evolve, we can expect to see more innovative use cases in the education sector. AI and chatbots have a huge potential to transform the way students interact with learning. They promise to forever change the learning landscape by offering highly personalized experiences for students through tailored lessons.

So, you can take advantage of an AI assistant and reduce your workload while researching academic resources. AI chatbots can take your education to the next level as they have various features such as summarization, explaining, translation, and conversation. However, when choosing an AI chatbot to use for education, you should make sure it has a web search feature. Thus, you can access academic articles using up-to-date Google data and use the latest published research papers as a source.

Henceforth, we speculated that EC might influence the need for cognition as it aids in simplifying learning tasks (Ciechanowski et al., 2019), especially for teamwork. The future of chatbots in education is optimistic, driven by current trends such as natural language processing and machine learning capabilities in advanced tools such as ChatBot. Interacly AI simplifies the creation, training, and sharing of chatbots, thus making the power of large language models accessible to a broader audience. Through platforms like Interacly AI, the democratization of AI-driven education becomes a reality, enhancing the learning experience for students and educators alike. Leveraging chatbots as a teaching and learning resource offers the opportunity to enhance instructional services to serve a large number of patrons and a wide range of people at any time of day.

Also, educators can’t take a class regularly and focus on the faster completion of the courses. Therefore, it is important to have a systematic course schedule designed keeping in mind the time set and availability of the teachers. With a shift towards online education and EdTech platforms, course queries and fee structure is what many people look for. However, no one has enough time to convey all the related information, and here comes the role of a chatbot.

Till then, here is a blog on Why your educational institute needs to use a WhatsApp chatbot. You can integrate the chatbot with a CRM and send student leads directly into the process. They found the platform so intuitive that they succeeded in building an almost human-sounding bot in just fourteen days. This helped them achieve better-than-expected results for both students and faculty members. Chatbot for education have a lot of applications – from teaching to assisting and administration to coordination, etc. Predicted to experience substantial growth of approximately $9 billion by 2029, the Edtech industry demonstrates numerous practical applications that highlight the capabilities of AI and ML.